Aligned Experience: Consumer Services (Swim School)
Background
- An $80M consumer services client needed a transformation to a more scalable and operationally efficient technology stack.
- A significant issue was technology debt, which manifested as an overreliance on spreadsheets for operational workflows. This caused a significant burden on business operations that could have been better accomplished by systems, infrastructure, and data integration, protected with advanced cybersecurity.
Approach
- PIP began by assessing the current state of technology and collaboratively building a vision for the future. This included developing a list of technology and business initiatives budgeted over multiple years in their technology roadmap.
- PIP also helped develop a point of view on the best market offerings for swim class management and selected a single platform to manage the overall business, with standardization of business processes and data.
- PIP then addressed cybersecurity as part of a vCISO engagement to help reinforce the foundations of cybersecurity and infosec to reduce risk.
Results
- Delivered the technology roadmap which unlocks EBITDA margin increase of 5% ($25.2M total), based on 5-year IT TCO increase of $5.1M ($1.2M initial investment)
- Delivered the technology roadmap which unlocks 2.5x increase in revenue over the 5-year horizon
- Mitigated enterprise cybersecurity risk, reducing $12.4M in probable impact.
