Business Continuity in a Time of Uncertainty

John Bisack
March 13, 2020 –

The health and safety of our clients, staff, and community remain a top priority as we navigate the evolving Coronavirus Disease 2019 (COVID-19) global health challenge.

This rapidly spreading virus is no longer travel-specific, but is community-specific, and is growing in many locations across the country. As we collectively face the growing implications of COVID-19, there is a critical need for businesses to create or amend continuity plans to ensure smooth operations, and most importantly, keep their employees, clients, and communities remain healthy and safe.

Our business is grounded in technology, and we have taken steps to provide staff with the flexibility of working remotely, while ensuring business continuity. At Performance Improvement Partners, we are incorporating measures to preserve our employees well-being to include video conferencing and remote work options. With this measure, our goal is to maintain the safety of both our employees and clients, while maintaining a “face-to-face” level of service.

As our clients take measures to implement appropriate response plans to ensure the safety of their employees and their communities, we want to offer our assistance by sharing below list of recommended considerations:

∙ Review your business continuity plans to ensure employees understand how things will operate in an extended remote work scenario

∙ Identify a list of essential employees that must have remote access to business operations and ensure remote access is tested and verified; plan for access to critical premise-based systems

∙ Ensure your systems are equipped to support a remote workforce and that employees have the technology in place to be functional out of the office

∙ Identify an Incident Response Team and ensure your response plan is communicated and rehearsed

∙ Know who your critical vendors are and their plan to ensure service delivery

We will continue to assess the situation and remain focused on the health and safety of our team members, as well as our clients and communities.


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