Performance Improvement Partners, an Erie Street Company, Appoints Kara Landon and Bill McCrossan and as Vice President, Client Services

The country’s largest IT consulting firm for the private equity sector continues growth momentum by expanding client services on the East and West Coasts

SHELTON, CT — July 14, 2020 — Today Performance Improvement Partners (PIP), an Erie Street Company, which provides value creation services for the private equity sector and their portfolio companies through technology, automation, and security, announced the appointments of Kara Landon to Vice President, Client Services, East Coast, and Bill McCrossan to Vice President, Client Services, West Coast. Serving as a testament to PIP’s recent growth and continued commitment to client centricity, these appointments expand the firm’s capabilities and geographic reach.

As VP of Client Services, East Coast, Landon will be responsible for driving the firm’s growth efforts with a focus on New York, Boston, and Connecticut markets, while also fostering and supporting the growth of PIP’s East Coast client services team. As VP of Client Services, West Coast, McCrossan will be charged with developing and executing the firm’s growth efforts by expanding and deepening strategic client relationships in the west, with a focus on the Bay Area.

In these newly created roles, Landon and McCrossan will serve as bi-coastal counterparts collaborating on growth strategies across the U.S., making their additions integral to PIP’s current momentum and go-forward growth trajectory. Both Landon and McCrossan report to Patrick Donegan, Executive Vice President, Growth & Client Services.

“I have worked with both Bill and Kara for years and am thrilled to have them join the PIP team,” said Donegan. “The two have deep domain expertise in private equity, proven experience building teams and growing businesses, while providing clients with best-in-class service. They both will be incredibly valuable to our expansion and growth strategy moving forward.”

Landon joins PIP with over a decade of experience in operations and business development, having formerly served as Director of Business Development at Efficio, the world’s largest procurement consultancy, where she led business development among the private equity sector across North America. Prior to Efficio, Landon held multiple business development roles, most notably as a member of the private equity team, at Gerson Lehrman Group (GLG), the leading insights platform.

McCrossan, former Head of Private Equity and Corporate Business Development at M Science, a Jefferies Financial Group Company, joins the firm with ten years of experience leading business development initiatives in the private equity sector. Prior to his role at M Science, McCrossan served as a Senior Manager, Private Equity New Business Development at Gerson Lehrman Group (GLG), the world’s leading business-to-business insights platform, where he co-led business development efforts for the Americas Financial Services division.

Since its founding in 2003, Performance Improvement Partners has grown its reputation for developing and implementing innovative, yet pragmatic value-based technology solutions. The firm offers services that manage risk, streamline operations, and create value for businesses, which has help generate growth for more than 230 private equity firms and their various portfolio companies including Advent International, Clearview Capital, Goldman Sachs & Co., High Road Capital Partners, Incline Equity Partners, and RFE Investment Partners.

Performance Improvement Partners, an Erie Street Company, is America’s leading technology solutions company dealing exclusively within the private equity industry. Headquartered in Shelton, CT, with an infrastructure office in Stamford, CT, PIP offers a number of specialized practices geared to client needs and represents over 230 of America’s most respected private equity firms, and has completed thousands of portfolio company engagements across B2B and consumer categories. For more information, please visit

A strategic and operational growth partner, Erie Street is a Chicago-based, independent advisory firm leveraging its operational heritage and entrepreneurial spirit to work with founders and management teams to achieve next-level growth. The firm brings corporate advisory, operational excellence, and go-to-market strategies to highly disrupted and changing business environments to mitigate risk, realize potential, and deliver exceptional value. Erie Street is led by Founder, Chairman and CEO Terry Graunke, a proven leader in the marketing services and digital communications industry. For more information, please visit


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